6) Mention what are the basic office equipment can you operate?
The basic office equipment that I can operate
16) How would you rate an importance of a receptionist from One to Ten, if we talk about overall impression for the company?
A receptionist is the face of the company, and it is the first person some come across while visiting the company. I will rate 10 out of 10 if the importance of a receptionist is considered.
13) As a receptionist what do you feel is the most important skill?
As a receptionist, the most important skill is to be comfortable with meeting and interacting people from diverse backgrounds. He should be always of a pleasant and cheerful demeanor to any person.
12) A client does not accept your solution to the problem. What would you do?
I would show a willingness to present alternatives or will call an experienced personnel to handle him.
4) List out the Key Performance Objectives of a Receptionist?
The Key Performance Objectives of a Receptionist are,
Do you have experience with multi-line phone lines?
This is a fairly straightforward yes/no question. You either have the experience, or you don’t. If you haven’t used multi-line phone lines before, try to have an answer that encourages the interviewer that it’s something you can easily learn like this:
“I haven’t had the opportunity to operate multiple phone lines, but I am confident I would catch on pretty quickly. I’m very willing to take training in advance of my start date if I am selected for the position.”
3) Mention what are the challenges receptionist might face over time?
Challenges receptionist might face over time include,
5) Mention what makes a receptionist’s work meaningful?
A receptionist’s work becomes meaningful when it provides excellent customer service and present a positive face of the company.
11) Explain what if your co-worker complains about you?
I would feel uncomfortable, but without seeing as a personal affair, I would ask for clarification to a co-worker and own the problem. I would implement further actions to improve the situation.
Tell me about a situation where you had to handle a difficult customer.
With this question, your interviewer is looking for confirmation that you’ve been in uncomfortable situations before and that you’ve been able to approach them confidently and find a resolution. Learn how to utilize the STAR method to answer behavioral questions.
Keep it positive like this:
“In my part-time retail job, I had a customer who was disappointed in the color options and became very loud and aggressive. I maintained a calm voice so as not to escalate the conflict, and I politely explained that we would notify him as soon as new inventory arrived. He calmed down and left satisfied.”
1) Explain the role and responsibility of receptionist?
The responsibility of a receptionist are