A Receptionist Job Interview Questions

6) Mention what are the basic office equipment can you operate?

The basic office equipment that I can operate

  • Scanners
  • Photocopiers
  • Graph plotters
  • Printers
  • Shredders and so on
  • 16) How would you rate an importance of a receptionist from One to Ten, if we talk about overall impression for the company?

    A receptionist is the face of the company, and it is the first person some come across while visiting the company. I will rate 10 out of 10 if the importance of a receptionist is considered.

    13) As a receptionist what do you feel is the most important skill?

    As a receptionist, the most important skill is to be comfortable with meeting and interacting people from diverse backgrounds. He should be always of a pleasant and cheerful demeanor to any person.

    12) A client does not accept your solution to the problem. What would you do?

    I would show a willingness to present alternatives or will call an experienced personnel to handle him.

    4) List out the Key Performance Objectives of a Receptionist?

    The Key Performance Objectives of a Receptionist are,

  • Dependability
  • Efficiency
  • Intelligent use of resources
  • Technical Skills
  • Friendly and positive attitude
  • Maintaining office morale
  • Do you have experience with multi-line phone lines?

    This is a fairly straightforward yes/no question. You either have the experience, or you don’t. If you haven’t used multi-line phone lines before, try to have an answer that encourages the interviewer that it’s something you can easily learn like this:

    “I haven’t had the opportunity to operate multiple phone lines, but I am confident I would catch on pretty quickly. I’m very willing to take training in advance of my start date if I am selected for the position.”

    3) Mention what are the challenges receptionist might face over time?

    Challenges receptionist might face over time include,

  • Have to manage couple of projects at same time
  • May be interrupted frequently to meet the requirement and requests of members
  • Need to deal with busy and noisy environment sometimes
  • Need excellent organizational
  • Working longer hours on computer
  • 5) Mention what makes a receptionist’s work meaningful?

    A receptionist’s work becomes meaningful when it provides excellent customer service and present a positive face of the company.

    11) Explain what if your co-worker complains about you?

    I would feel uncomfortable, but without seeing as a personal affair, I would ask for clarification to a co-worker and own the problem. I would implement further actions to improve the situation.

    Tell me about a situation where you had to handle a difficult customer.

    With this question, your interviewer is looking for confirmation that you’ve been in uncomfortable situations before and that you’ve been able to approach them confidently and find a resolution. Learn how to utilize the STAR method to answer behavioral questions.

    Keep it positive like this:

    “In my part-time retail job, I had a customer who was disappointed in the color options and became very loud and aggressive. I maintained a calm voice so as not to escalate the conflict, and I politely explained that we would notify him as soon as new inventory arrived. He calmed down and left satisfied.”

    1) Explain the role and responsibility of receptionist?

    The responsibility of a receptionist are

  • Maintain and organize a current and accurate filing system
  • Monitor the use of equipment and supplies
  • Monitor the repair and maintenance of office equipment
  • Handle all incoming calls and inquiries
  • Note down adequate messages and re-direct calls as appropriate
  • Greet and assist the visitors
  • Provide administrative services for the Executive staff
  • Provide word-processing and secretarial support
  • Assist in the planning and preparation of conferences, meetings, etc.
  • 7 RECEPTIONIST INTERVIEW Questions and Answers (PASS!)

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