Aa Fa Interview Questions

2) Skills Related Questions

When asked a skills related question be sure to place your skills within the context of the job.

Here are two examples:

Describe that situation and relate it to how you would use what you learned from that experience to be a successful flight attendant.

I don’t care how you would actually answer this question, repeat after me, “I like to work with others.”

You love people, that’s why you want to work for the airline in the first place.

The next two questions are questions I was asked at my American airlines face to face interview.

You have to do better than: “because I want to travel,” when answering this question.

My answer was something along the lines of, “I want to be a flight attendant because I have a curious soul and I want to be in a career that allows me to meet new people, learn new things, and have new experiences every time I come to work.”

Be honest in your answer, but then reassure the recruiter that challenge is a good thing because it is a source of personal growth, this will give your answer a positive tone.

For example, “I think it will be challenging to be away from my family during holidays, but I know that this will only make the time we are together sweeter and I know my family will understand that my absence is worth it because I will be literally helping to bring other families together during the holidays.”

You could, however, also talk about jet-lag, getting used to loneliness, learning how to not take it personally when a passenger insults you.

Just always make sure you approach the question with a growth-mindset.

These questions are usually meant to throw you for a loop.

The recruiter will be observing how you handle the unexpected and your ability to think on your feet. They will also ask these questions in order to learn more about your personality, interests, and what makes you tick.

Here are a few examples:

If you get this question, keep in mind that airlines are very conscious of what their employees are doing on social media. Flight Attendants have been fired in the past for bad behavior on social media.

I think the important things to emphasize are the positive, (it brings people closer together no matter where they are located in the world) and the negative (social media is very public, and people are constantly judging others based on what they say and do on SoMe.)

Let your personality and interests shine through on this question.

I was asked it at my interview too and I answered, “I can’t leave home without a notebook. I love writing poetry and I like being able to write things down by hand.”

Q – How Will You Deal with an Unhappy Customer?


  • You must pay attention and also allow the customer to vent.
  • Demonstrate a caring attitude towards the customer.
  • Avoid blaming the airline or its customers.
  • Look for possible solutions to resolve the problem.
  • Avoid making promises you cannot keep.
  • Never take criticism personally as this will ruin the future customer base.
  • Q – What Kind of Interview Tips Should You Follow?


  • You must reach early for the interview
  • You should not use your smartphone during the interview.
  • Speak in a clear voice and also strike an interesting conversation.
  • Avoid speaking very slowly and in a boring way.
  • Always maintain your eye contact with the interviewer.
  • Going Mainline?! AA Flight Attendant Interview Process!

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