Claims Adjuster Interview Questions (With Example Answers)
Claims adjusters play an important role in helping individuals recover after major incidents. Whether you are looking at properties, automobiles, personal injuries, or otherwise, your role as a claims adjuster is to investigate insurance claims and determine an insurance company’s payment responsibility.
There are lots of reasons why you may be interested in claims adjuster work. With great payment possibilities in a sturdy, recession-proof market, this job is incredibly dependable. Further, the position is not highly specialized, and many individuals, including entry-level employees, may be able to land these positions.
However, to get the job, you first need to ace the interview. Interviews are a great opportunity to show a little bit about who you are and to demonstrate what you can offer this organization through this role. Good preparation goes a long way, and one of the best ways to prepare is through researching potential questions and coming up with some mock answers.
In this article, we will take you through some common questions that come up in claims adjuster interviews. We will also give some helpful example answers that you can use to come up with great answers of your own.
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If undergoing a panel interview, candidates should pay attention and knowledge each AAA interviewer. Since panel interviews may seem overwhelming, job hopefuls should take out a pen and notepad and ask if it is okay to take notes during the panel interview. On average, the AAA interview process takes between 45 minutes up to an hour. Panel interviews may take longer than traditional interviews.
Basic interview questions most interviewees need to respond to include “Why AAA?” and “Where do you hope to go with AAA?” Additionally, applicants often answer several questions exploring training and qualifications. For customer care roles, candidates may need to respond to a number of behavioral questions in order to determine personality.
A leader in automotive services, AAA looks for knowledgeable, results-oriented individuals in the interview process. AAA offers comprehensive array of services and the company needs a diverse range of talents to fill necessary roles. The AAA interview process often varies by department, and sometimes by position. Applicants may be interviewed by phone, one-on-one with the human resources recruiter, on in front of a panel of hiring managers and recruiters. Some interviews with AAA conclude with assessments tests and written exercises.
During the interview, candidates need to remain calm at all times. All answers should be honest and direct. Applicants should show interest in the job by exhibiting enthusiasm all the way to the end of the AAA job interview. In the 1:1 interview, an applicant needs to look the interviewer in the eyes and speak with confidence.
Behavioral questions may include: “Describe a time when you had to make a difficult. What did you do?” and “Tell me about a time you had to take attention away for one task and focus on another. How did you handle it?” Situational questions like, “You suspect a caller is lying and exploiting the system. What do you do?”, may also arise in AAA interviews.
How do you imagine a typical day in this job?
It really depends on the job offer, and you should read the job description carefully. However, you can always emphasize traveling to inspect damaged properties, interviewing claimants and witnesses, doing a lot of reporting and administrative work, processing claim reports, and so on.
You should show some flexibility, because something like a typical day of a claims adjuster may not even exist. We do not govern the nature, and cannot predict accidents. Some days you may travel to various sites, even after standard hours, and deal with difficult cases. On other days nothing happens, you spend the hours working on papers, and at 4pm leave the office … but when you are about to leave a phone rings, and you have to make an inspection.
Ensure the interviewers that you do not expect a standard routine, and can adjust to changes in your work.