Accenture Service Desk Interview Questions

Top skills recommended for TCS Service Desk Engineer interview Insights by AmbitionBox

accenture service desk interview questions

  • Q1. Self intro Test in your communucation skills Add Answer
  • Q1. Questions based on servuce desk Add Answer
  • Q1. Where do you see yourself in 5 years? Add Answer
  • Q2. What is your family background? Add Answer
  • Q3. Share details of your previous job. Add Answer
  • Q4. What are your strengths and weaknesses? Add Answer
  • Q5. Tell me about yourself. Add Answer
  • Q1. General document discussion Add Answer
  • accenture service desk interview questions

  • Speaking on a topic
  • Group Activity
  • Aptitude Test
  • Wipro Enterprises Ltd Interview Rounds and Process

    accenture service desk interview questions

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    accenture service desk interview questions

    What are the additional positives of a good Service desk person?

  • Ability to listen to customers.
  • Good presentation skills.
  • To be patient and act maturely in a tense situation
  • If you want to enrich your career and become a professional in Service Desk Manager, then visit Mindmajix – a global online training platform: “Service Desk Manager Training” This course will help you to achieve excellence in this domain.

    What is the difference between the helpdesk and the service desk?

    A helpdesk employee makes sure that the customer’s problems are resolved as soon as possible while the service desk is the only place of interaction between customer and company, where all the information regarding the company’s service is delivered.

    How will you deal with any frustrated customer?

    The most important thing for any Service desk manager is to avoid such situations and conditions which can result in any type of conflict. If things are managed properly conflicts will not arise, but if they do, you need to be patient enough to listen to the customer’s issues and then solve them through proper discussion.

    Service Desk Manager Interview Questions for Experience

    Customer satisfaction is of utmost importance to me and when I solve issues of any customer and they are happy with my assistance, that gives me satisfaction and happiness in my job.

    Top skills recommended for HCLTech Service Desk Engineer interview Insights by AmbitionBox

  • Service Desk
  • Technical Support
  • Calling
  • Desktop Support
  • IT Service Desk
  • Remote Desktop
  • Customer Service
  • IT Helpdesk
  • accenture service desk interview questions

    COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. SHARE Your browser does not support JavaScript. Some components may not be visible. Your browser does not support JavaScript. Some components may not be visible.

    Accenture Infrastructure & Cloud Operations (ICO) provides a broad range of information technology enterprise solutions and customizable products to the largest companies in the world. Accenture ICO customers include telecommunications providers, utilities companies, financial institutions, healthcare, and consumer goods suppliers. We specialize in Digital, Cloud and Security services by employing as modern DevOps and Agile methodology, so well-proven classic delivery and automation.

    Accenture values work-life balance and recognizes the need for flexibility. We offer a wide range market-relevant training programs and certification paths to help you manage the demands of your career growth. With us, you will have the possibility to learn from the best IT experts on the market, work in a culturally diverse, international environment and specialize in top-leading technologies.

    Service Desk Interview Question and Answer -1(Service Desk Analyst, Help Desk ,IT Service Desk)

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