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Wipro Enterprises Ltd Interview Rounds and Process
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What are the additional positives of a good Service desk person?
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What is the difference between the helpdesk and the service desk?
A helpdesk employee makes sure that the customer’s problems are resolved as soon as possible while the service desk is the only place of interaction between customer and company, where all the information regarding the company’s service is delivered.
How will you deal with any frustrated customer?
The most important thing for any Service desk manager is to avoid such situations and conditions which can result in any type of conflict. If things are managed properly conflicts will not arise, but if they do, you need to be patient enough to listen to the customer’s issues and then solve them through proper discussion.
Service Desk Manager Interview Questions for Experience
Customer satisfaction is of utmost importance to me and when I solve issues of any customer and they are happy with my assistance, that gives me satisfaction and happiness in my job.
Top skills recommended for HCLTech Service Desk Engineer interview Insights by AmbitionBox
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