1 Are you ready to work with a team?
This question is usually asked to check whether a candidate is capable of working with different people and in different circumstances.
Service Desk Manager Interview Questions for Experience
Customer satisfaction is of utmost importance to me and when I solve issues of any customer and they are happy with my assistance, that gives me satisfaction and happiness in my job.
How do you respond when you do not know the answer?
When you are unaware of the answer, try to tell the customer straight that you don’t know the answer instead of making things up. And ask them to wait until further assistance is provided by your superior’s.
What is the difference between the helpdesk and the service desk?
A helpdesk employee makes sure that the customer’s problems are resolved as soon as possible while the service desk is the only place of interaction between customer and company, where all the information regarding the company’s service is delivered.
1 How you face criticism on the job?
This question is mostly asked to check your level of patience and how you take things at the workplace, whether you handle them with maturity or not. You can give this answer by giving an example also.
Tech Mahindra Interview Rounds and Process
Service Desk Manager Interview Questions and Answers
Complete business processes depend on customer service, and if you are holding the post of help desk manager you are holding an important position to help the customer in order to provide the best experience.
1 How would you rate your problem-solving skills?
This is a common question asked for Service desk jobs, so again it is a personal question, and you can rate yourself on a scale of 1 to 10.
Are you flexible with the weekend’s job?
You can explain to them your own terms regarding the working days.
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Top skills recommended for TCS Service Desk Engineer interview Insights by AmbitionBox
1 How good are you at solving problems on phone?
Solving problems face to face is very different and sometimes difficult than handling them on phone. You can use an example to explain to the interviewer more about your problem-solving skills as well as it will give them a rough idea about your skills.
What are the additional positives of a good Service desk person?
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