Accounts Receivable Manager Interview Questions At Cigna

Accounts Receivable Manager qualifications to look for

Accounts Receivable Managers supervise compliance with accounting regulations for payment collections and invoicing procedures. In some companies, they may also supervise a team of Accounts Receivable Clerks.

These candidates hold an Accounting or Finance degree, and some may have additional certifications such as CPA.Â

Keep an eye out for candidates who have:

  • Solid time-management skillsÂ
  • Organizational skills to manage heavy workloads and stick to deadlines
  • Analytical way of thinkingÂ
  • If you need them to manage a team, test their ability to set objectives and evaluate employee performance.

    Also, consider adding an Excel test to evaluate their familiarity with spreadsheets and formulas used every day.Â

    Top tip: Diversity is key to a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.

  • You found a billing discrepancy. What’s your first step to solving it?Â
  • A client has outstanding debt. What negotiation process do you use?
  • You need to close the accounts receivable period. What is your step-by-step process?
  • How do you help a newly-hired Accounts Receivable Clerk become more proficient at time management?
  • How do you collect data to forecast next month’s payments?
  • What objectives do you set so your team meets monthly, quarterly and annual goals?
  • What accounting software have you used?Â
  • How do you manage day-to-day tasks?
  • What is your step-by-step process for a journal entry?
  • What schedule do you adhere to when conducting a bank reconciliation? What does this process look like?
  • What are your standard accounting reports?
  • You’re sending an invoice for services rendered. What data does it include?
  • What is your process for sharing results from your team?Â
  • A client is inconsistent with payments. What do you do?
  • How do you evaluate employee performance?Â
  • Tell us about a time when you made a mistake in accounting. How did you handle it and what did you learn from that experience?
  • How do you check your work for accuracy?
  • How do you meet all your deadlines?
  • What are some methods you use to stay up-to-date with financial legislation changes?
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  • accounts receivable manager interview questions at cigna

    accounts receivable manager interview questions at cigna

    accounts receivable manager interview questions at cigna

    Cigna is a health insurance company that offers many different types of coverage. The interviewer may ask this question to determine if you have experience working with customers and how comfortable you are doing so. If you do not have any experience, consider describing what your customer service skills are like.

    Example: “I think one of the best ways we can continue to make our healthcare services more affordable is by improving efficiency and reducing waste. In my last role, I helped implement a new system that reduced inefficiencies within the billing department. As a result, the company saved money on its annual operating costs. We also streamlined the claims process, which resulted in customers receiving their reimbursements faster.”

    Example: “Good customer service means being empathetic, helpful and friendly. I always try to put myself in the customer’s shoes when they’re having a problem or issue. It also means providing accurate information and resolving problems quickly. In my last role, I had a client who was unhappy with her current provider because she felt like they weren’t listening to her concerns. She switched to Cigna and said she was happy with our customer service.”

    Example: “A great insurance company has an excellent reputation, provides quality customer service and offers competitive rates. I think Cigna does all three of these things well. In my last position, I worked on improving our customer satisfaction scores by implementing new training programs for our agents. This helped us improve our overall score by 10%. I’m excited to help Cigna continue to grow.”

    Cigna is a large company that offers many different types of jobs. Some employees work in coding or software development, while others are accountants or customer service representatives. The interviewer wants to know if you have any experience with the type of job they’re offering. If you do, mention it and explain what your role was. If you don’t, let them know that you’re open to learning new skills.

    Use these sample Accounts Receivable Manager interview questions to help you assess candidates and hire the most qualified people for your role.

    Top 20 Accounts Receivable Interview Questions and Answers for 2022

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