Adm 201 Interview Questions

1 Mention the ways to share a record?

In Salesforce, there are 5 ways we can share records

  • Role Hierarchy.
  • Organization Wide Defaults.
  • Manual Sharing.
  • Criteria Based Sharing Rules.
  • Apex Sharing
  • 3 What are the different Salesforce editions?

  • Essentials: The Salesforce Essentials edition is specially designed for small-scale businesses. It consists of an easy-to-use UI. There are various tools in the edition that help customize it according to business needs.
  • Professional: This edition is built for businesses that require the most CRM functionality. It has features such as easy customization and integration with other technologies. Also, it consists of administration tools that help in the deployment of a small-scale application.
  • Enterprise: The Enterprise edition is built for large-scale businesses. It provides advanced customization tools. The administration tools of the Enterprise edition helps large-scale deployment. The edition allows access to the features of the Salesforce API.
  • Unlimited: This edition consists of extremely advanced features that help maximize usage. The Unlimited edition of Salesforce allows for the efficient management of business resources that can be provided instantly on-demand. Also, it provides premier support, high storage limit, an increased number of custom apps, and many more features.
  • Developer: The Developer edition gives access to APIs and the Salesforce Lightning Platform. It provides tools that allow developers to customize the Salesforce platform and integrate with other technologies and applications. Also, the edition consists of those features that are present in the Enterprise edition.
  • Want to know How much a Salesforce Developer makes! Check out our blog Salesforce Developer Salary.

    Q2 Explain Einstein intelligence.

    Einstein intelligence is built on data. The more data Einstein has, the more powerful the predictions are. Though not everyone has enough data to build a predictive model. So, to present meaningful results, Salesforce builds global predictive models for all customers. Global models look for aggregate, anonymous trends across many Salesforce customers.

    What is a Public Group?

    Public Groups are similar to Roles what Permission Sets are to Profiles. An Administrator can create ad hoc groups of users (naming them individually or by Roles) to be able to share records to them.

    A common use case is to share records to users of a similar level, say Directors. As there are probably Directors spread throughout the organization, they aren’t likely to be under each other in the Role hierarchy, but an Admin could create a Public Group with all of the Director Roles in it and share records to the group.

    Queues are similar to Public Groups in that they are bespoke groupings of users (named individually or via Roles), but they are used Queues are similar to public groups in that they are bespoke groupings of users (named individually or via roles), but they are used for record ownership rather than sharing rules. The classic use is for Cases – where you’d want to assign an open one to a team of people so that whoever is available first handles it. Queues are available on all custom objects and many standard objects.

    Q1 Explain the Salesforce security feature?

    The Salesforce security feature helps in empowering the users to do their jobs with safety and efficiency. Salesforce limits the data exposure to the users that act on it. Implementation of security controls is appropriate for the sensitivity of data.

    What is is a type of service provided by to enhance the power of CRM applications. provides “Data as a Service” to subscribers.

    Salesforce Administrator ADM-201: Interview Questions

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