Adp Customer Service Representative Interview Questions

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“Theyd inform you of my habit of going above and beyond, and that I view the basics of my job as putting my all in, doing my best to anticipate the needs of my superiors, and doing everything I can to make their job easier. Basically, Im always managing up in the best definition of what that means. With that, as far as my flaws, theyd tell you Im eager to learn from my mistakes and grow and take responsibility for my actions to the extreme. So my supervisor would say Im the only person wholl ever throw me under the bus, and that I am honest to a fault.”

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Every job has work that an employee will find challenging. You want to know how candidates will handle the challenging work to ensure it gets done. For example, some employees may engage their time management skills and tackle difficult work in the beginning of the day when they have more energy and fewer distractions.

Ideally, business process improvement should be part of every job, from those in entry level positions up to the top executive. The answer to this question can help you determine whether the candidate sees their role as instrumental to the larger organization and whether the candidate has been proactive and successful addressing inefficiency in their past positions.

Conflicts are bound to pop up from time to time. A candidates answer to this question can reveal how they would likely handle similar situations working for you and whether they can work as a team player. Look for whether their responses align or conflict with your companys culture and/or practices.

The views expressed on this blog are those of the blog authors, and not necessarily those of ADP. This blog does not provide legal, financial, accounting, or tax advice. The content on this blog is “as is” and carries no warranties. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content on this blog.

A candidates answer to this question can help you determine whether they are a good fit for the job. Look for whether their “likes” align with the job opening and whether their “dislikes” conflict with the job and your companys culture. For example, if the candidate says that they disliked the fast-paced nature of their previous job and you know your work environment shares that characteristic, this could be an indication that the job isnt a good fit. In these cases, ask follow-up questions to help identify whether a conflict exists.


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