Air Canada Customer Service Interview Questions

Some time ago, Air Canada changed its hiring procedures to include a recorded video interview. You might have heard about these on platforms like HireVue and Sonru.

The purpose of these video or one-way interviews is to save everyone time. You don’t have to travel to an office for an in-person interview if the Air Canada hiring manager has already made up their mind on another applicant. And the hiring manager doesn’t have to sit through an interview with someone that clearly isn’t interested in the job. So it’s a win-win right?

Video interviews can be very stressful for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved.

You can gain some confidence before your interview by practicing for Air Canada’s video interview on a platform like Voomer, where you can practice on Air Canada sample questions and get instant, AI-powered feedback on your answers.

Let’s walk you through the Air Canada video interview and at the end of this article you can take a look at a few sample Air Canada video interview questions.

30 Air Canada Interview Questions & Answers

Be sure to check out our other company interview question sets

If you want to ace your upcoming interview, practice with our topical-based interview question sets.

Be sure to check out our other company interview question sets

If you want to ace your upcoming interview, practice with our topical-based interview question sets.

The purpose of this page is to help you prepare for your job interview. We do this by creating interview questions that we think you might be asked. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. We do not have advertisements on our pages but we do try to make money through paid-memberships.

This question is a great way to show your experience and how you’ve grown in the industry. If you have been working in customer service for a long time, it’s important to highlight what you learned along the way. If you are new to customer service, this is an opportunity to explain why you’re passionate about the field.

Example: “The largest team that I’ve managed was a group of 20 people when I worked as an assistant manager at my previous job. My responsibilities included delegating tasks, setting goals and objectives and ensuring the team met deadlines. I also held weekly meetings with my team members to discuss progress on projects and celebrate successes.”

This question is a way for the interviewer to assess your experience with handling cash and sales transactions. Cash handling and sales transaction experience can be important skills for an air travel agent, as they may need to handle money or process credit card payments during their workday. When answering this question, it can be helpful to mention any relevant experience you have in these areas.

The interview process at Air Canada can vary depending on the position you are applying for. For customer service positions, the interview process is typically fast and straightforward, with questions focused on your previous experience and customer service skills. For flight attendant positions, the interview process is more detailed and may include multiple interviews, a language test, and a medical exam. Overall, the interview process is thorough and professional, and candidates should be prepared to answer questions about their experience and qualifications.

Example: “I believe it’s important to remain calm when handling difficult passengers or situations. I try my best to listen to their concerns and find solutions that work for everyone involved. In my previous position as an air hostess, I had a passenger who was upset because we were running late on our flight. I listened to his concerns and explained why we were delayed. He appreciated my honesty and understanding, and he ended up being one of our most pleasant customers.”

What happens in an Air Canada video interview?

In a video interview, you’ll record yourself answering questions.

Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Air Canada asking you that question.

Then, you’ll get around 30 seconds to prepare your answer and around two minutes to answer.

The number of questions varies, so be ready to answer anything from 2 to 5 questions.

You can answer on your cell phone, laptop, or desktop computer – as long as it has a camera.

The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method – if you aren’t familiar with how to ace every question using that method, check out the video below.

You also want to be aware of Air Canada’s corporate values. You want to answer the behavioral questions on video through the lens of those values. This will make the hiring manager’s life very easy as they are looking for those values in every person they evaluate.

You can find Air Canada’s corporate values on its website. Also take a look at their website to familiarize yourself with Air Canada’s history and corporate goals, because knowledge of those can be extremely helpful in an interview.

Air Canada Interview Questions with Answer Examples

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