Air India Interview Questions For Customer Agent

British Airways Interview Rounds and Process

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    Emirates Airlines Interview Rounds and Process

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    5 Airport Customer Service Agent Interview Questions & Answers

    You answer this interview question by explaining the importance of quality customer service, and how quality (or exemplary) customer service can play a huge, positive part in strengthening a company’s reputation and profits. Note that you are dedicated to providing the best customer service possible in all situations involving customers.

    Consider a sample answer like this:

    I’ve had a great deal of experience working with the general public and delivering customer service. When customers were in need of something, I worked hard to answer their questions, and if I didn’t know the answer, I found someone who did. Essentially, I try to make people feel as though they are welcome, and I listen to customers. When someone is not happy, I simply ask them questions to find out how I can help.

    Air India Sats Airport Services Interview Rounds and Process

  • Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?

    I have a great deal of enthusiasm for all things related to travel and airplanes. I also want to be part of an industry that helps people make their dream vacations come true. I want to help those who are trying to just get through their day by giving them access to information and a friendly smile. Too many people have a negative view of travel via planes, and I want to help shift that view.

    InterGlobe Enterprises Interview Rounds and Process

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  • How should I dress for an interview at an airport?

    You should dress for an interview at an airport in a style that falls between formal and business casual. In most cases, a skirt or slacks, plus a blouse and pumps (or flats), should work for women. For men, slacks and a pressed dress shirt, plus shoes (and not sneakers!) should work.

    While most interviews start off with general questions that are found throughout different industries, such as asking about why you want to work there, what you know about the company and so on, there are specific questions that may come up for the airline industry and for jobs dealing with customers. Here are some possible questions and answers that may help during your interview.Pro Tip: Dress up your resume’s look with a

    Air India Sats Airport Services Interview Preparation

  • Airlines
  • Customer Handling
  • Customer Service
  • Effective Communication
  • Ground Staff Activities
  • Interpersonal Skills
  • air india interview questions for customer agent

    air india interview questions for customer agent

    Dealing with passengers may mean that sometimes someone is not happy. Can you give an example of when you satisfied an unhappy customer?

    I was working at a restaurant as a server, and I had a table of two individuals. When they started eating, one of the guests noticed that his chicken was undercooked. I apologized profusely and explained that it was an embarrassing mistake. I asked him to let me fix it, and I went back to the kitchen and had them remake his meal. While he was waiting, I gave him a free appetizer to pass the time. When his food was done, I brought it back, and he was impressed. He ate the meal and said he loved it. He thanked me for my service, and I got a big tip. I learned that saying you’re sorry goes a long way.Pro Tip: Quantify your customer satisfaction achievements using our

    Air India CSA Interview Preparation | Interview Questions | Dress Code | Full Detail

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