Amazon Troubleshooting Interview Questions

Landing an interview with Amazon might feel like one of the most exciting — and intimidating — things to happen to you. Amazon, like most organizations, puts a lot of effort into hiring the right fit for their open positions. As CEO Jeff Bezos once shared, “Id rather interview 50 people and not hire anyone than hire the wrong person.”

It says a lot if your resume got past the gatekeepers and into the hands of an Amazon hiring manager. Now, take a deep breath and get prepped for your interview.

Describe your most difficult customer and how you handled it.

Amazon is known for their customer service. If the position youre interviewing for is a customer-facing position, then you can count on a question similar to this. When answering this question, apply the STAR method:

Once, I encountered a repeat customer who was upset that an item he ordered was delayed. It was scheduled to arrive within five days of him ordering it, but due to backlog issues with the supplier, the delivery time was adjusted to be 30 days out. The item was an anniversary gift for his wife, and the anniversary was less than two weeks away.

Obviously, the 30 days would not work for him, and he was close to irate about the situation. I needed to figure out a way to help him receive the anniversary gift on time. I first contacted the supplier to see if there was any way to expedite the order, but the best they could do was get the item to him a couple of days earlier than the revised scheduled arrival date.

So, I then worked with the customer to identify a different supplier that sold an almost identical item. I offered him expedited shipping at no charge, so he would receive the item within three days, and that timing worked for his anniversary date. I also offered him a 20 percent coupon towards his next purchase. He was pleased with the outcome, and he remained a loyal customer.

Can you tell me about atime when you were more than halfway through a project and had to pivot quicklydue to an unexpected change? How did you handle it?

This is a question that could be applicable to nearly any role, though it may be more common in technical positions. Its focus is on ascertaining your level of agility and ability to make course corrections under pressure when priorities change.

EXAMPLE ANSWER:

Tell me about a time you were 75 percent through a project and had to pivot quickly. How did you handle it?

Life happens when we are in the middle of projects, and Amazon leadership will want to know how you handle these types of situations when they occur. You could encounter this question for many different types of roles, including technical and management positions. Your answer should speak to your agility, leadership, and problem-solving skills:

At my last job, I was leading a project that was near completion. Everything was moving smoothly and on-target for timely completion. Then, one of our partners providing one of the software upgrades that were to occur at the 90 percent mark encountered a breach of their systems and was estimated to delay the project by two to four weeks.

I had to review our plans and come up with options to keep the project on target as much as possible. Going with another software provider wasnt a viable option, as the groundwork had been laid to go live with the current provider, and starting over would have delayed the project even more. Instead, we were able to allocate two resources to support the provider in recovering from the breach in less than half of the time that was projected.

As a result, we were able to complete the project only two days after the originally scheduled completion date. Fortunately, since we had built in a cushion for contingencies, we were able to go live on schedule.

Answering 5 Amazon Interview Questions About Problem Solving

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *