Ans: Demonstrating good communication skills along with a friendly attitude towards customers. Employees assist customers to handle their baggage while they are on a flight. Employees provide special care to passengers with special needs, they also provide elderly care to senior citizens.
Q – Why Do You Want to Get Hired as a Customer Service Officer with American Airlines?
Ans:
Customer service officers are courteous, demonstrate a friendly and professional attitude, showcase efficiency.
The customer service officer also promotes different travel packages to passengers and provides check–in assistance to passengers.
A customer service officer must also be aware of specific government rules for domestic and international travel or provide cargo assistance.
Resolves queries of stressed passengers by providing them resolutions that meet their requirements.
Must also demonstrate skills for multi-tasking in different tasks and prioritizing them.
All customer service officers must be motivated and also demonstrate quick learning for all processes.
The customer service officer also has the power to deplane passengers.
The customer service officer becomes a communication link between passengers and the airline.
Tip! If you speak a second language be sure to mention it as this gives you a huge advantage.
To be successful in the flight attendant interview we must revisit the job description and find key skills and experience American Airlines is looking for.
Second, discuss your future goals and how it relates to the position you are applying to.
First, discuss how your past and current work experience matches the experience required to work for the job you are interviewing for at American Airlines.
Q – What Are The Working Conditions in American Airlines?
Ans:
All applicants apply for any position in American Airlines requires physical fitness and attributes such as pulling, bending, walking, and lifting light weights.
The applicants need to stand for long time durations and then speak.
The applicants need to ensure they take all safety measures while dealing with noisy operations during take–off and landing of flights.
Applicants must also be open to travel extensively and open to working rigorously on weekends.
They should also have the ability to move heavy carts with luggage.
Ability to lift objects as carry–on baggage and place them in overhead bins.
They should also be able to read, write and speak fluently.
Must also have problem-solving skills and complaint handling skills which get demonstrated in the interview.
Flight Attendants must use good communication skills and interpersonal skills to resolve a complaint.
The flight attendant must also demonstrate a professional in minds of the interviewer by having no facial or body tattoos. Birthmarks however are an exception.
Flight attendants must be able to work in adverse climatic conditions across the globe and also in different kinds of shifts.
Every flight attendant must undergo professional flight training for 6 weeks before they get a posting to the scheduled base.
Q – What Kind of Salary Do You Expect?
Ans: You should use a combination of company research and salary ranges so that you can negotiate well with the company during the interview process.
Strengths and Weaknesses for Employees at American Airlines
Ans: You must demonstrate work-related skills such as being courteous, demonstrating a polite and friendly attitude, always keep customers first. You should also talk about other skills that can help you achieve career success and contribute towards company success in the long run. You must demonstrate skills that solve the problem of customers and provides customer satisfaction in the long run. It is always better you demonstrate positive and appropriate customer knowledge so that you can tackle all kinds of customers in the long run.
American Airlines Interview Questions with Answer Examples