American Express Case Interview Questions

What is your go-to method for resolving conflicts? Could you give me an example?

To properly respond to this question, demonstrate to the interviewer that you are a good listener who can accept conflicting viewpoints without offending. You could also stress the importance of resolving conflicts in a private setting. If you want a good American express interview experience, then present an example.

Sample answer:

I was a project manager on an IT project, and one of the technicians was always late with his job. When I asked him a question, he became defensive. I kept my cool and told him that the deadlines were difficult, and I asked how I could help him improve his performance. He calmed himself and said that he was also working on other projects and had to accomplish things that were not part of his job description. Our team had a meeting, and we reached an agreement that reduced the technicians work. The technician did an excellent job on the rest of the project.

Tell me about a situation when you needed to make a strategic decision.

Employers use these questions to discover applicants who can build effective solutions for their companys needs.

Sample answer:

I worked as a sales manager in my last job, and it was my job to be able to think strategically. I need to develop several tactics to sell the goods and do so, and I need to reach out to customers and earn their trust in the product and myself, and my organization.

What would you say to an underperforming employee?

The interviewer is interested in learning about your leadership style. A single employees bad performance can have a detrimental impact on the rest of the team, but how you manage the situation can exacerbate the problem.

Sample answer:

The first thing Ill look into is if the underperformance was something I discovered myself or something brought to my attention by someone else. Id check to see if the underperformance is limited to a few projects or is widespread. Ill gather some facts, and if I have to intervene, Ill first offer the employee an opportunity to explain why hes underperforming.

Id tell him what I saw and offer him the chance to determine whether the problem was recurring or self-correcting. Ill also inquire if hes having any problems and how I can assist him.

Tell us about a proposal you have made that has helped a company you have worked for.

Keep in mind that the consequences of your recommendation are likely to pique the interviewers attention. It can be challenging, but the greatest answers will include specific evidence of the change. Not everybody has the chance to offer a proposal that saved a company or caused some fundamental changes to the way it operates. Even if you dont make any significant changes, you must find a way to make a difference.

Sample answer:

When I first started working in the HR department of my previous employer, the onboarding process for new employees was lengthy and complicated. New hires must devote a significant amount of time to studying training videos. If they had learned on the job, they could have made greater use of their time. So I suggested that they divide the new hires into teams and appoint each one a team mentor. The mentor and new hires began meeting every week, and the mentor walked them through the onboarding process. This modification was so effective that it increased our new employee retention by over ten percent.Â

American Express Interview Questions with Answer Examples

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