7 . Why did you leave your last job?
This question may be a little touchy for some people, but its a question asked by interviewers, to find out why you left, in order to better understand how you may or may not make a good fit with their company.
Remember, never speak ill of your old company (this will not go over well).
- You are looking for a career change
- You are unhappy with your current employment
- You were let go.
Whatever the reason, its best to always speak in a positive light.
Whatever the reason you are looking for a new opportunity, always turn things around to show how you are the perfect fit for the job for which you are interviewing!
1 . How would you handle a customer with difficult behavior?top question
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
- Do you have certain principles, or methodology, to deal with difficult people?
- Do you have strong people skills, are you good at conflict resolution?
- Are you high on emotional intelligence? Can you give an example?
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
- Knowing their line of business or industry, what can be some examples of difficult customers?
Do your research.
One methodology for diffusing a difficult situation is called âthe triple Aâ approach:
If it is a customer, it would add that extra touch if you added another “A” to your approach by Asking for the customers contact information so you can update them of any progress on their issue.
Take a quick quiz and check if youâre ready to answer this question at your next job interview:
Pick the best answer:
AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.
BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.
CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.
10 frequent non-technical questions for Apple At Home Advisor :
According to our research, hiring managers looking to fill Apple At Home Advisor role ask soft skills interview questions 0% less frequently than for other roles.
