You will also be responsible for the integration of other service group constructs our Citrix solution and ensuring quality of the engineered solution from an availability, reliability and performance perspective. You will be responsible for configurations of the product build, configuring the workflows, reference data, testing, training and operational tasks. The role also involves working with other programs to accommodate their requirements and configure the tool set accordingly, working with an on-boarding team, then in operation, working with the Service Groups to evolve their use of the products.
NATS is embarking on a major multi-year programme of work to modernise its systems and services. To effectively manage the new Systems & Services they require an increased Service Operations Management (SOM) capability (people, process & tools) based on ITIL to minimise operational cost, predict and manage failures and improve overall quality of service delivered to its business and customers. SOM shall provide multiple capabilities including Services Desk, Configuration Management, Monitoring & Management, Automation, Security Information & Event Management, Knowledge & Analytics and Remote Access as part of its scope.
Seattle Children’s Hospital was struggling with patient care and safety concerns due to slow logons and application performance. Their Citrix investment was giving them reduced management costs and easier application deployment, along with the usual benefits of easier roaming between patients and desktops, and working with Ivanti (AppSense at the time), the hospital implemented a centrally-managed personalization solution and optimized application performance to reduce logon times by over 75% and ensure that applications and desktops always remained responsive.
LB-BW Bank in Germany wanted to add robust access control and security to their Citrix XenApp investment. The bank needed full auditing of security events and maximum protection against malware attacks. Ivanti (AppSense at the time) was able to deliver a simple but powerful rules-based approach that provided strict lockdown by user and group membership at the kernel level, as well as full auditing through both passive and active enforcement. This allowed users to work securely from anywhere, but also ensured that the bank met its regulatory requirements.
Advanced Patch Management – One of the most important protections against cyber-attacks and ransomware is keeping all systems and applications patched, including servers, desktops and Microsoft and third party applications, especially frameworks like Flash and Java. The (former) Shavlik products in Ivanti’s portfolio give best-of-breed visibility of patch status across all systems, and can download and centrally manage patches across Citrix servers, receivers, clients and applications. More info here: https://www.ivanti.com/solutions/needs/manage-my-os-and-third-party-application-patches
Get more users on every XenApp server! – There are plenty of apps in healthcare, insurance and security industries that we know can run more efficiently—especially older applications that leak memory and hog CPUs. Ivanti Performance Manager can get those rogue applications under control and get you up to 40% more users on each server. More information here: https://www.ivanti.com/products/performance-manager
AppSense was acquired by LANDESK in 2016. Ivanti was formed early in 2017 by a convergence of veteran, well-respected software companies, including LANDESK, AppSense, RES Software, HEAT Software, Lumension, and Shavlik. Ivanti’s goal is to Unify IT by integrating the disciplines of Operational Security, Service Management, Asset Management and Endpoint Management. We have over 27,000 customers and over 1,800 employees, and you pronounce the company name to rhyme with Chianti!