Landing an interview with Amazon might feel like one of the most exciting — and intimidating — things to happen to you. Amazon, like most organizations, puts a lot of effort into hiring the right fit for their open positions. As CEO Jeff Bezos once shared, “Id rather interview 50 people and not hire anyone than hire the wrong person.”
It says a lot if your resume got past the gatekeepers and into the hands of an Amazon hiring manager. Now, take a deep breath and get prepped for your interview.
Amazon Area Manager Interview Questions & Answers
Choose one of our practice interviews to help you better prepare for your upcoming interview
Choose one of our practice interviews to help you better prepare for your upcoming interview
The purpose of this page is to help you prepare for your job interview. We do this by creating interview questions that we think you might be asked. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. We do not have advertisements on our pages but we do try to make money through paid-memberships.
We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com
Our approach will be to first teach you a chapter and then give you homework for you to complete.
My aim is to take you through a systematic process one step at a time to help you ace this upcoming interview.
Congratulations on starting the journey towards a new job at Amazon. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.
We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amazon or any of its subsidiaries or its affiliates.
How to answer Amazon interview questions
From the lengthy list of interview questions that Amazon candidates share online, you can expect that an Amazon interview will rely heavily on situational and behavioral interview questions.
Behavioral interview questions focus on past behavior as an indication of future job success, while situational interview questions ask how you would handle any number of hypothetical situations. With these questions, you can also pull from past experiences to answer how you would handle the hypothetical situation today or in the future.
From there, you can break behavioral and situational interview questions down further into competencies, such as leadership and communication. Using the STAR method during an interview is an excellent approach to answering these types of questions.
Now that you have a foundation on how to answer Amazon interview questions, its time to practice. Below are three of the top interview questions you are likely to encounter during your interview.
Describe your most difficult customer and how you handled it.
Amazon is known for their customer service. If the position youre interviewing for is a customer-facing position, then you can count on a question similar to this. When answering this question, apply the STAR method:
Once, I encountered a repeat customer who was upset that an item he ordered was delayed. It was scheduled to arrive within five days of him ordering it, but due to backlog issues with the supplier, the delivery time was adjusted to be 30 days out. The item was an anniversary gift for his wife, and the anniversary was less than two weeks away.
Obviously, the 30 days would not work for him, and he was close to irate about the situation. I needed to figure out a way to help him receive the anniversary gift on time. I first contacted the supplier to see if there was any way to expedite the order, but the best they could do was get the item to him a couple of days earlier than the revised scheduled arrival date.
So, I then worked with the customer to identify a different supplier that sold an almost identical item. I offered him expedited shipping at no charge, so he would receive the item within three days, and that timing worked for his anniversary date. I also offered him a 20 percent coupon towards his next purchase. He was pleased with the outcome, and he remained a loyal customer.