But you have to try as hard as possible to come out on top of the game.
Here is a set of interview questions and answers for the position of a manager at Sephora, for you to go through:
Remember to focus on what the interviewer wants to hear and don’t tell him/her your life story.
Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.
When answering this question state how your past and present work experience will benefit Sephora. Then state how your future goals align with Sephora’s Business objectives.
For example, in the past, I worked in retail as a cashier. Currently, I am in school studying business. In the future, I would like to stay in retail and work in management.
Here the interviewer is probably thinking this person has customer service and cashier experience. What this person is studying may come in handy at Sephora. Finally, the interviewer will think this person is not a flight risk as they want to remain in retail.
Tell Us About Your Former Retail Experience
This is a chance to mention any relative retail experiences that you have had in your career. You can talk about your former jobs or duties. Make sure that you sound passionate. Also, remember to stress on customer service.
I have worked in several retail stores all over the country. The most important thing I have done in these jobs is to please the customers. I have therefore learned how to meet and exceed customer expectations, deal with angry clients and be of assistance in the workplace which I am willing to do here if given a chance.
Why do you want to work for Sephora?
The key is to demonstrate positive associations you have with their brand, and with the working model in their stores. For example the one on one customer service approach they have in place. Or that they pioneered the assisted self-service sales model, encouraging customers to test products in retail locations before purchasing them. Did you know that Sephora was the first brand that came with the idea?
Or you can refer to a very positive experience you had as a customer of the store. You enjoyed everything from the wide selection of products and affordable prices to excellent customer service. You’d love to join their team and become a part of this great initiative, trying to take the sales of beauty products to the next level.
1 Share With Us Your Greatest Achievement
This is a common question asked by interviewers to establish what you hold dear and some of the things you have achieved in your career. How do you perceive success?
My most outstanding achievement was being crowned the best customer service attendant three years in a row in my former workplace. The interviewer used remarks from customers to rank us, and I managed to emerge on top thrice.
Why Do You Want to Work for Us?
We have mentioned before that this is a common opening question in interviews. Interviewers will always want to know why you chose their company out of all the available options. We advise that you demonstrate any positive associations with the company’s brand or with their store’s working model. You can also mention a positive experience you had in any of their stores that convinced you to try your luck.
I love your customer service approach and the fact that you pioneered the assisted self-service sales model. You encourage people to test your products in retail stores before purchase, which shows how great a company you are. I would therefore love to join this institution and be part of such a great initiative.