Servicenow Interview Questions and Answers for Developers
Ans: LDAP is the Lightweight Directory Access Protocol. It is used for user data population and User authentication. Servicenow integrates with LDAP directory to streamline the user login process and to automate the creation of user and assigning them roles
9 Which object is used to reference the currently active form in the client script?
Ans: g_form object is used to reference the currently active form in the client script
5) What do you mean by data lookup and record matching?
Data lookup and record matching feature helps to set a field value based on some condition instead of writing scripts.
On Incident forms, the priority lookup rules sample data automatically. Then, set the incident Priority based on the incident Impact and Urgency values. Data lookup rules allow to specify the conditions and fields where they want data lookup to occur.
1 What is a client script?
Ans: Client script sits on the client-side(the browser) and run there only.types of client script are OnLoad() OnSubmit() OnChange() OncellEdit)
33) What do you mean by Metrics in ServiceNow?
Metrics, record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure. For example, how long it takes before a ticket is reassigned.
19) What is the Parent table for incident, change and problem? What does it do?
The Task table is the parent table of Incident, Problem & Change. It makes sure any fields, or configurations defined on the parent table automatically apply to the child tables.
6 How to activate the reporting engine?
Ans: Make the glide. report.use_charting_v2 system property to true.
4 How you can remove the Remember me check box from the login page?
Ans: You can set the property – “glide.ui.forgetme” to true to remove the Remember me check box from the login page.
Ans: The HTML sanitizer automatically cleans up HTML markup in HTML fields to remove unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.
ServiceNow Interview Questions and Answers for Admin
Ans: setForceUpdate() updates the record even if there are no changes on the record.
b) Advanced ServiceNow Interview Questions:
It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server.
What is Performance Analytics in ServiceNow?
Ans: Performance Analytics is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator (KPI) in the organization.
6 How to create your own report?
Ans: Navigate to Reports > Create New. In releases prior to Eureka, navigate to Reports > View / Run and then click New.
29) How can you remove ‘Remember me’ check box from login page?
You can set the property – “glide.ui.forgetme” to true to remove the ‘Remember me’ check box from login page.
30) What is HTML Sanitizer?
The HTML Sanitizer is used to automatically clean up HTML markup in HTML fields and removes unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.